Resources

The following resources and publications are related to the Excellence Without Borders project.

COER’s publications on Business Excellence

Mann, R.S. 2016. Business Excellence Models and Awards for the Public Sector – A Guidebook for National Productivity Organisations (NPOs). Asian Productivity Organisation. ISBN 978-92-833-2468-3 (PDF Version)

Matthew Tickle, Robin Mann, & Dotun Adebanjo (2016). Deploying Business Excellence – Success Factors for High Performance, International Journal of Quality and Reliability Management, Vol. 33 Iss: 2, pp.197 – 230.

D. Adebanjo, M. Tickle, R. Mann, (2015). Strategies For Successful Business Excellence Adoption, International Journal of Management and Applied Science (IJMAS), pp. 107-111, Volume-1, Issue-11.

Mann, R. (2011). Impact of Business Excellence/Quality Awards on Enterprises. Tokyo: Asian Productivity Organization.

Robin Mann, Dotun Adebanjo,Tritos Laosirihongthong and Prattana Punnakitikashem (2011). Awareness and Impact of Business Excellence in Asia. Total Quality Management and Business Excellence Journal, Volume 22, Number 11, 1 November 2011, pp. 1237-1258.

Mohammad,M, Mann, R, Grigg, N and J.Wagner, (2011). Business Excellence Model: An overarching framework for managing and aligning multiple organisational improvement initiatives. Total Quality Management and Business Excellence Journal, Vol 22, No.11, 1213–1236.

Robin Mann, Dotun Adebanjo, Matthew Tickle, (2011), Deployment of Business Excellence in Asia – An exploratory study. International Journal of Quality and Reliability Management, Vol. 28 Iss: 6, pp.604 – 627. (PDF Version)

Jayamaha, N, Grigg. N and Mann, R (2011), Empirical Analysis of the Baldrige Criteria as both an Organizational Performance Measure and a Theoretical Model, Measuring Business Excellence Journal, Vol 15, Issue 1, p20-33. (PDF Version)

Adebanjo, O., Mann, R.S. and Abbas, A (2010). An investigation of the adoption and implementation of Benchmarking. International Journal of Operations and Production Management, Vol 30, No.11, p1140-1169. (PDF Version)

Grigg. N and R.S. Mann, (2008). Rewarding Excellence: An International Study Into Business Excellence Awards Processes. Quality Management Journal, Vol. 15, No. 3 (PDF Version)

Mann, R.S. and N. Grigg (2008). Promoting excellence: An international study into creating awareness of business excellence models. Total Quality Management Journal, Vol. 20, No. 3, p273-248.

Jayamaha, N.P., Grigg, N.P. and Mann, R.S. (2007), Empirical validity of Baldrige criteria: New Zealand evidence, International Journal of Quality and Reliability Management, Vol. 25, Issue 5. (PDF Version)

Mann, R.S. and Grigg, N, 2007. A Study of National Strategies for Organisational Excellence. Chapter 3, Quality Management and Organisation Excellence: Oxymorons, Empty Boxes, or Important Contributions to Management Thought and Practice. Editors Foley, K, Hensler, D.A. and J. Jonker. Published by: Standards Australia International (SAI) Global, ISBN 1291093307.